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Playbook · Affiliate & Expert CRM

Working an affiliate's base
inside the casino.

Three plays I use when an affiliate or expert brings their audience to a casino: read the cohorts, celebrate the player, and turn live streams into deposits.

01 · Cohort analysis

Cohort analysis of the affiliate's base

Understanding when players deposit, return and churn, to decide where to act first.

Result

68% of the base's deposits came from players in their first 30 days, so onboarding became the priority

02 · Birthday campaign

A personalised offer on the player's birthday

An offer on the player's birthday to reactivate dormant players and reward active ones.

Result

21% of dormant birthday players made a deposit within 7 days

03 · Live prize events

Prizes delivered during the expert's live streams

Prizes handed out live, while the expert is streaming, to drive deposits in real time.

Result

3x more deposits during live hours than the daily average

2nd-deposit journeys for affiliate bases → see Case 09
Played by the rules

Responsible by design

  • Self-excluded players removed from every campaign and live event
  • Clear terms on every offer and prize

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